(1) This Policy provides a framework for supporting students throughout their studies with the University of New England (UNE) and how students experiencing difficulties in progressing through their studies are identified, assisted and where necessary, managed. (2) This Policy applies to all students enrolled in coursework award courses offered by UNE. (3) The Policy does not apply to: (4) In the event of an inconsistency arising between this policy and/or related procedure and the Education Services for Overseas Students Act 2000 (the ‘ESOS’ Act), the ESOS and its associated regulations will take precedence. (5) Within this policy: (6) UNE is committed to supporting all students throughout their studies with UNE. (7) Support services are evidenced based and available and accessible to all students, regardless of modality, to enable connection and success. (8) UNE applies knowledge and expertise to target support services for particular cohorts. (9) UNE delivers multiple means and modes of support to students, through academic skills development, academic adjustments and special assessment, wellbeing, career, financial and co-and extra-curricular. Support services are both self-service, and provided by academic and professional staff. (10) UNE is committed to ensuring that students can reasonably access required services within a timeframe of fifteen (15) working days. This recognises the variety of services and complexity associated with those supports. (11) UNE is committed to identifying and providing early, targeted assistance to students who are not meeting expected study outcomes. UNE provides academic and professional staff with the tools and options required to identify and assist students in need or at risk. (12) UNE is committed to continuous improvement in student support. Services and models are regularly evaluated for improvement. (13) UNE supports students through their studies from enrolment through to graduation. To assist this process, UNE monitors student progression through their course and will offer relevant supports as required. (14) Students are advised of support available to them through various channels, including during orientation, via UNE’s Learning Management System and designated student support webpages, as well as via direct student communications during their study. (15) Student progression is monitored at unit level and course level. At unit level, UNE monitors engagement with unit content and submission of, and results in, assessments tasks. At course level, UNE reviews progression at the end of each teaching period to determine patterns of results that may indicate student non-engagement or difficulties with successfully completing the course. (16) UNE considers many factors in consideration of progression and support including, but not limited to: previous and current results, level of engagement in the learning management system and with unit content, relevant discipline issues, equity or other identified cohort, pathways, the number of units being taken, and previous or current support arrangements (including Study Access Plans). (17) The processes governing satisfactory progression through courses are detailed in the Student Support Procedures. (18) Monitoring, support and management of student progression is conducted through a tiered student support model. (19) Tier 1 (Early intervention – unit level): (20) Tier 2 (At risk – initial intervention – course level): (21) Tier 3 (At risk – mandatory intervention – course level): (22) Tier 4 (Unsuccessful progression – course level): (23) For international students, UNE International will be advised of at-risk students identified at each tier by the Student Experience Portfolio. (24) The Vice-Chancellor and Chief Executive Officer (VC&CEO), consistent with the Vice-Chancellor Functions Rule, makes this policy. (25) The Deputy Vice-Chancellor is authorised to make procedures and processes for the effective implementation and operation of this policy, and to publish as associated documents any tool that will assist with compliance. (26) (27) This policy operates as and from the Effective Date. The assessment of unit attempts and tier escalation will commence from the Effective Date and is not retrospective. Previous policies on progression are replaced and have no further operation from the Effective Date. (28) To provide for exceptional circumstances arising from any particular case, the Deputy Vice-Chancellor, on the recommendation of a Executive Dean, may relax any provisions of this Policy. (29) Notwithstanding other provisions of this policy, the VC&CEO may approve an exception to this policy where the VC&CEO determines the application of this policy would otherwise lead to an unfair, unreasonable or absurd outcome. Approvals by the VC&CEO under this clause must: (30) The implementation of this policy will be supported by regularly monitoring of student outcomes and through the provision of an annual report to the Teaching and Learning Committee and Academic Board by the Deputy Vice-Chancellor on the operation of, and compliance with, this policy. (31) This report and any recommended amendment to the policy will serve to inform the annual update to this policy required by the Higher Education Provider Amendment (Support for Students Policy) Guidelines 2023.Student Support Policy
Section 1 - Purpose and Scope
Top of PageSection 2 - Policy
Part A - Principles for Student Support
Part B - Student Support Model
Section 3 - Authority & Compliance
Authority
Compliance
Top of PageSection 4 - Quality Assurance
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