Policy Feedback

Step 1 of 4: Enter your comments on individual clauses

In step 1  provide your comments on specific content.  Select  Protected Document (comment icon ) to open a comment box  to type your feedback  then click "save comment" to close the comment box.  In step 2 you will provide general comments.

Important tips to avoid losing your comments or corrupting your entries:

  • AVOID jump between web pages or applications while commenting – open a new browser window if you need to to switch
  • ONLY log comments for one policy at a time. 
  • DON'T leave your submission half way through. If you need to take a break, submit your current set of comments. You can go back in and start a new comments , just jump to where you left off.

Standard Operating Environment Rule

Section 1 - Overview

(1) A Standard Operating Environment (SOE) is a computer operating system (OS) and its associated hardware and software applications used by the University to cost-effectively and efficiently deploy, support and manage its computers, mobile devices, audio visual equipment and multifunction devices (MFD's). This Rule facilitates:

  1. financial benefits from the purchase of standard hardware packages;
  2. improvement in the level of security across the University by expediting software updates and service packs;
  3. improvement of operational efficiency;
  4. improvement of resilience; and
  5. reduction in deployment and support times.
Top of Page

Section 2 - Scope

(2) This Rule applies to all computers, mobile devices, audio visual equipment and MFD's owned or leased by the University from procurement through support to end of life.

(3) This Rule applies to University Representatives and Students.

Top of Page

Section 3 - Rule


(4) The University has negotiated contracts with suppliers for the procurement of standard hardware packages. Computers, mobile devices and MFD's must be procured from the range of standard hardware packages offered by these contracted suppliers.

(5) Standard hardware packages will be reviewed regularly by Technology and Digital Services' and Strategic Procurement.

(6) Technology and Digital Services must review and approve all procurement of audio visual equipment for teaching spaces or meeting rooms to ensure compatibility with the University environment.

(7) The University recognises that, in limited circumstances, some requirements cannot be met by standard hardware packages and that the purchase of non-standard hardware is necessary. Where this occurs, the purchase must be approved by the Chief Operating Officer, or nominee, prior to placing an order.

(8) Computers, mobile devices and audio visual equipment no longer covered under warranty will be maintained by the cost centre using the equipment.


(9) All standard computers will have standard software installed prior to delivery to the University Representative or Teaching Space. The standard software includes the operating system and TDS approved commonly used applications.

(10) Additional TDS approved software applications are available for installation on University owned computers.

(11) Additional software applications will be reviewed regularly by Technology and Digital Services.

(12) University owned or leased computers must be updated periodically to specific versions of software to ensure compatibility with core University systems. Update requirements and the period allowed for compliance will be communicated to University Representatives by Technology and Digital Services.

(13) The University recognises that, in limited circumstances, some requirements cannot be met by standard software and the installation of non-standard software is necessary. Non-standard software purchases, and any form of support expected, must be approved by the Chief Information Officer, or nominee, prior to purchase. Licensing compliance is the responsibility of the University Representative using the non-standard software.

Authority and Compliance

(14) The Vice-Chancellor and Chief Executive Officer, pursuant to Section 29 of the UNE Act, makes this University Rule.

(15) University Representatives and Students must observe it in relation to University matters.

(16) The Rule Administrator is, the Chief Information Officer is authorised to make procedures and guidelines for the operation of this University Rule. The procedures and guidelines must be compatible with the provisions of this Rule.

(17) This Rule operates as and from the Effective Date.

(18) Previous policy on Standard Operating Environments and related documents are replaced and have no further operation from the Effective Date of this new Rule.

(19) Notwithstanding the other provisions of this University Rule, the Vice-Chancellor and Chief Executive Officer may approve an exception to this Rule where the Vice-Chancellor and Chief Executive Officer determines the application of the Rule would otherwise lead to an unfair, unreasonable or absurd outcome. Approvals by the Vice-Chancellor and Chief Executive Officer under this clause must be documented in writing and must state the reason for the exception.


All comments provided are made available the Policy Owner and must comply with the UNE Code of Conduct.