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Standard Operating Environment Rule

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Section 1 - Overview

(1) A Standard Operating Environment (SOE) is a computer operating system (OS) and its associated hardware and software applications used by the University to cost-effectively and efficiently deploy, support and manage its computers, mobile devices, audio visual equipment and multifunction devices (MFD's). This Rule facilitates:

  1. financial benefits from the purchase of standard hardware packages;
  2. improvement in the level of security across the University by expediting software updates and service packs;
  3. improvement of operational efficiency;
  4. improvement of resilience; and
  5. reduction in deployment and support times.
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Section 2 - Scope

(2) This Rule applies to all computers, mobile devices, audio visual equipment and MFD's owned or leased by the University from procurement through support to end of life.

(3) This Rule applies to University Representatives and Students.

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Section 3 - Rule


(4) The University has negotiated contracts with suppliers for the procurement of standard hardware packages. Computers, mobile devices and MFD's must be procured from the range of standard hardware packages offered by these contracted suppliers.

(5) Standard hardware packages will be reviewed regularly by Information Technology Directorate's and Strategic Procurement Directorate.

(6) ITD must review and approve all procurement of audio visual equipment for teaching spaces or meeting rooms to ensure compatibility with the University environment.

(7) The University recognises that, in limited circumstances, some requirements cannot be met by standard hardware packages and that the purchase of non-standard hardware is necessary. Where this occurs, the purchase must be approved by the Chief Operating Officer, or nominee, prior to placing an order.

(8) Computers, mobile devices and audio visual equipment no longer covered under warranty will be maintained by the cost centre using the equipment.


(9) All standard computers will have standard software installed prior to delivery to the University Representative or Teaching Space. The standard software includes the operating system and ITD approved commonly used applications.

(10) Additional ITD approved software applications are available for installation on University owned computers.

(11) Additional software applications will be reviewed regularly by Information Technology Directorate.

(12) University owned or leased computers must be updated periodically to specific versions of software to ensure compatibility with core University systems. Update requirements and the period allowed for compliance will be communicated to University Representatives by Information Technology Directorate.

(13) The University recognises that, in limited circumstances, some requirements cannot be met by standard software and the installation of non-standard software is necessary. Non-standard software purchases, and any form of support expected, must be approved by the Director Information Technology, or nominee, prior to purchase. Licensing compliance is the responsibility of the University Representative using the non-standard software.

Authority and Compliance

(14) The Vice-Chancellor and Chief Executive Officer, pursuant to Section 29 of the University of New England Act, makes this University Rule.

(15) University Representatives and Students must observe it in relation to University matters.

(16) The Rule Administrator is authorised to make procedures and guidelines for the operation of this University Rule. The procedures and guidelines must be compatible with the provisions of this Rule.

(17) This Rule operates as and from the Effective Date.

(18) Previous policy on Standard Operating Environments and related documents are replaced and have no further operation from the Effective Date of this new Rule.

(19) Notwithstanding the other provisions of this University Rule, the Vice-Chancellor and Chief Executive Officer may approve an exception to this Rule where the Vice-Chancellor and Chief Executive Officer determines the application of the Rule would otherwise lead to an unfair, unreasonable or absurd outcome. Approvals by the Vice-Chancellor and Chief Executive Officer under this clause must be documented in writing and must state the reason for the exception.

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Section 4 - Definitions

(20) Effective Date - means the day on which this Rule is published or on such later day as may be specified in this Rule.

(21) Rule Administrator is the Director Information Technology.

(22) Student means an Admitted Student or an Enrolled Student, at the relevant time.

  1. Admitted student means a student who has been admitted to a UNE course of study and who is entitled to enrol in a unit of study or who has completed all of the units in the UNE course of study.
  2. Enrolled student means a student who is enrolled in a unit of study at UNE.

(23) University Representative means a University employee (casual, fixed term and permanent), contractor, agent, appointee, UNE Council member, adjunct, visiting academic and any other person engaged by the University to undertake some activity for or on behalf of the University. It includes corporations and other bodies falling into one or more of these categories.

(24) UNE Act means the University of New England Act 1993 No 68 (NSW).