(1) The University recognises that families may experience financial difficulties during the period of their child's enrolment and are encouraged to discuss any difficulty that may impact on their timely payment of fees. These Procedures outline the steps the University will undertake when an account becomes overdue. (2) These Procedures apply to staff of the University's childcare service, UNE Residential System , and the University’s Accounting (AFBT). (3) In accordance with the Child Care Fees Rule the University reserves the right to cancel a child's enrolment where fees are overdue and steps below have not resulted in the respective account being brought out of arrears. The parent/carer will be given all opportunity to bring their account current and are encouraged to contact the Accounting Directorate to discuss any difficulties in making payments. If an account remains in arrears, the University reserves the right to cancel a child’s enrolment and will provide the relevant parent/carer 48hrs notice of this action.. (4) A family may approach the Director of the service and advise the Director if they are experiencing financial hardship. The Director can discuss with the family if their circumstances meet the requirements for additional Child Care Subsidy entitlements. The director will advise Accounting if changes are to occur to a families fees. (5) The Procedure Administrator, Director UNE Residential System, pursuant to the University's Child Care Fees Rule, makes these Procedures. (6) All (7) The Procedure operates as and from the Child Care Fees Overdue Procedures
Section 1 - Overview
Section 2 - Scope
Section 3 - Procedures
Overdue accounts
Steps
Overdue
Action
Responsible party
1
Dishonoured Direct Debit
Where a dishonoured direct debit occurs, parents/carers will be notified electronically by the direct debit service provider. Contact with the parent/carer will be made by the Accounting, and a retry of the direct debit will be made within 24hrs of the notification.
Accounting
2
Second Dishonoured Direct Debit
After consultation and direction from the OIC and Nominated Supervisor (Yarm Gwanga) and the nominated Approved Provider representative, formal written contact will be made with the parent/carer requesting immediate payment of the outstanding balance. Financial Services will consult with the OIC and Nominated Supervisor (Yarm Gwanga) and the nominated Approved Provider representative in regards to the standard wording to be given to families in the formal written contact.
Accounting
3
Cancellation of Enrolment
After further consultation and direction from the OIC and Nominated Supervisor (Yarm Gwanga) and the nominated Approved Provider representative a parent/carer will be given official notice of a cancellation of enrolment. Accounting will consult with the OIC and Nominated Supervisor (Yarm Gwanga) and the nominated Approved Provider representative in regards to the standard wording to be given to families in the official notice of cancellation. On cancellation, the deposit provided by the parent/carer at enrolment will be forfeited to cover any outstanding fees. Where the relevant parent/carer is a UNE student, any further outstanding fees will be included as an encumbrance on their UNE student financial account.
Accounting
Authority and Compliance
View Current
This is the current version of this document. To view historic versions, click the link in the document's navigation bar.